Terms & Conditions
Individual and family bookings
Book online now! Complete this form with your full contact details and booking needs. You will then be directed to a secure DPS form to capture your credit card details and secure your booking.
For groups larger than 8 or for bunkhouse group bookings, see further terms and conditions here.
Credit Card Details
All bookings require credit card details to confirm your stay, while our booking system securely stores your details.
On arrival all guests need to show valid I.D or passport and we may further confirm credit card details. You may pay how you wish, such as cash, eftpos or credit cards (visa and master cards) which do require a 3% bank fee.
All transactions will be billed in New Zealand Dollars (NZD)
The cancellation deadline is one calendar day before booked date for individuals *. If you cancel before this deadline, no charges will be made to your credit card.
If you cancel after the cancellation deadline we will charge the full price of your first night. If you contact us after the deadline, we will try our best to fill the bed, however, if we can't, the cancellation fee will be charged, so always contact us, no matter how late your plans change.
In the event of a no show at our hostel, the full cost of the booking will be charged unless ALL booked nights can be re sold.
* Note: We have a 72hour (three calendar days) cancellation policy for all public holiday periods. (Public holiday dates here).
On arrival day or once checked in and you wish to shorten your booking or checkout early, 48hrs (two calendar days) notice must be given.
The Bug Backpackers will not share or distribute any personal details obtained through this website. Our secure online booking system is provided through DPS.
Please contact us if you have any questions regarding our terms & conditions.