Q & A

What are your reception hours?

7.30am to 12.30pm
2.30pm to 8.30pm

In case you arrive after 8:30pm, we'll leave you instructions to find your room at the reception. Our hostel is closed after 10:00pm for check-ins.

Where do you pick up from?

We can pick you up by arrangement from the bus station, i-site and other hostels but not the airport.

You will also need to call or text on arrival in Nelson.

What is the earliest we can check in?

You can check in early and use the communal space. Bedrooms are ready from 2:30pm

What time is check out? What if our bus leaves in the afternoon?

Check out is at 10am for all bedrooms. We have a courtesy period until 11am in the communal space but after that we need to prepare for the day ahead. An exception can be discussed at reception. An exception example: guests staying longer as they wait for afternoon bus departures or flights.

How far are you from the town centre?

  • 15 minutes walk to town, less than 5 minutes on a complimentary bike or 2 minute drive
  • Supermarkets are located just before town
  • 3 minute walk to local shops and take-aways
  • 7 minute drive to Airport

This is a great location. Far enough from the noise of the town centre. Close enough to what you need and with the ease and security of free off street parking. Plus we have a free pick up and drop off service to help with your luggage when arriving and departing by bus.

Are you able to store luggage whilst in the national parks?

Yes, no problem and this is FREE of charge. We have a locked luggage room and safe for smaller valuables.

Are we able to leave our car whilst we are in the national park?

We can park up your car in an alternative area, so as not to take up car parks. Parking for less than a week is preferable. So let us know if you wish to do this.

Is the hostel suitable for children?

This is a relaxed sociable hostel with a big garden. We do not attract the young drinkers as they find it hard to stagger the 15 minutes walk to town. So we are a perfect backpacker for children. We have a specific family room with it's own bathroom.We are keen on the correct atmosphere and consideration in regards to noise. Children have to be with their parent/guardian at all times in our communal areas.

Is alcohol allowed?

You may bring your own alcohol and drink in the communal areas, garden and private rooms. We even have wine glasses. Its part of the atmosphere to enjoy a glass of wine or beer whilst having dinner and chatting with other guests from around the world.

This is not a party hostel and group 'drinking sessions' will not be tolerated, if they impact on other guests whether they are sleeping or sharing the space. Our 24 hour on site staff manage this strictly. We are happy to recommend other hostels that tolerate this behaviour.

What people come and stay at the bug?

We attract a very varied demographic of independent travellers. From guests in their 60s+, to young adults and families with children. The atmosphere our environment creates causes a wonderful interaction from people of different cultures and generations. Nobody looks or feels out of place at the Bug. This is because the outlook is the same. Spending a short period of time in a relaxed, clean and modern environment whilst happily accessing this great part of the world.

Is linen and towels supplied in all rooms?

All required bedding is provided. Your comfort and warmth is our priority. We use pressed hotel standard sheets for that ultimate feeling of clean, comfort away from home. The private rooms also include a towel.

Do you take bookings for groups?

We normally have a maximum of 4 people travelling together in the summer months. However, we can take larger groups organised in advance as we can often accommodate a group in a self-contained private area away from other guests. Check out our Groups Page.