Terms & Conditions

INSTANT WEBSITE BOOKINGS;

Book online now!  Complete this form with your full contact details and booking needs. You will then be directed to a secure DPS form to capture your credit card details and secure your booking.

For groups larger than 6 or for bunkhouse group bookings, see group terms and booking conditions here.

GENERAL CONDITIONS:

Check in is available from 2:30pm unless an early check in has been prearranged or agreed with reception. Check-out is strictly by 10.00 am unless a late checkout has been arranged with reception staff.  Valid photo ID and confirmation of credit card details are required upon check-in.  No heck-ins or late arrivals after 10pm, as this is for security of other guests, particularly those staying in shared rooms.  

PAYMENT:

The outstanding balance of the booking is required upon check-in to The Bug. Payment can be made by cash/credit/debit cards. Any amendments to original booking need to be made directly at reception. Payment for any extras during your stay can be made directly with reception. The balance of the room booking plus any pre-booked extras will be paid on check in.  We do charge credit card (VISA and MASTERCARD) processing fees (3%) for purchases and refunds.   

BEST AVAILABLE RATE:

You are required to pay the exact amount that you made your original booking for.  This was our best available rate (BAR) or a special offer at the time of your booking which we are also required to honour.  You are able to extend your stay or make an additional booking with the best available rate at this time.  

 

CANCELLATION:

A minimum of 24 hours notice prior to arrival day is required at Almond House for cancellations.  During the Christmas festive season this extends to 3 days (72hours) between 23rd December and 3rd January.  Cancellations made within 24 hours of check in day will forfeit the full amount for the first night cancelled.  For a no-show, we reserve the right to charge for the entire stay if no effort is made to contact us.  If we are able to resell some of your booked nights, we may be able to provide you a partial refund, so always make effort to contact us.  

 

BOOKING AMMENDMENTS:

Once inside our cancellation period or checked in, we require 72hours notice for any changes or modifications to your booking.  We are not obligated to provide you any refund at all, but we will work with you to come to a fair resolution for both parties. 

 

PERSONAL SECURITY:

The Bug is not responsible for the loss or damage of any personal goods or valuables. You should ensure that all doors and windows are locked when leaving the room and your personal items are secured.  If you are in a shared room, please ensure you lock and secure the room if you are the last one to leave and you always have your key on you.  

 

VISITORS/GUESTS;

All visitors to our site must sign the visitors book, while it is your responsibility to ensure they do this.  They must not enter any sleeping rooms without you present and you remain fully responsible for them and their behaviour.  We reserve the right to ask them to leave if we feel they are disrespectful to other guests or our property, not abiding by our house rules or breaking the law.  

Non staying guests are not allowed to arrive after 10 pm. 

 

ACKNOWLEDGEMENT:

You accept full responsibility for any charges incurred during your stay and acknowledge that you are personally liable for payment of any loss or damage to the room or property (both malicious or accidental) by you or your guests and that any remaining balances can be finalised on your credit card.  You acknowledge that any linen/bed soiling, broken items and smoking in the room will be charged to your card on file with a fee up to $250 NZD. A lost key will result in a fee of $10 NZD per key.

 

PRIVACY POLICY:

The Bug Backpackers will not share or distribute any personal details obtained through this website.  Our secure online booking system is provided through DPS.

Please contact us if you have any questions regarding our terms & conditions.

All terms and conditions are subject to change without notice (currently valid October 2018)